Helo88 takes your privacy seriously. This document clearly explains how we collect, use, store, and protect your personal data as a member of our platform.
Every decision we make regarding your data is guided by these core principles, reflecting our responsibility to every member.
All your personal data and financial transactions are protected with industry-standard 256-bit SSL encryption. Sensitive information such as bank account numbers and card details is stored only in encrypted form that cannot be read without the decryption key.
Access to members' personal data is granted only to helo88 staff who require it to carry out their duties. All access is logged and periodically monitored to prevent any internal misuse.
Helo88 has never sold and will never sell your personal data to third parties for marketing or commercial purposes. Your data belongs entirely to you — we only use it for the purposes stated in this Privacy Policy.
Helo88's data handling practices fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure all data collection and processing is conducted in accordance with applicable legal requirements in Malaysia.
You have the full right to access, correct, or request deletion of your personal data at any time. helo88 provides a straightforward and responsive channel for you to manage your data without any hassle.
In the event of any security incident affecting your personal data, helo88 will notify you within the timeframe required by law. We do not conceal any incident that could impact the security of your account.
This Privacy Policy describes the information handling practices of helo88 for our website and applications. By using the helo88 platform, you agree to the collection and use of information as described in this document.
Helo88 ("we", "Platform", or "helo88") respects the privacy of every individual who uses our services. This Privacy Policy explains in detail how we collect, use, store, disclose, and protect your personal data when you register, log in, or interact with any part of the helo88 platform.
We operate on the principle that your personal data is a trust we hold with full responsibility. All our data handling practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA) as well as applicable international data security standards.
This Policy applies to all users of the helo88 platform, including website visitors, registered members, and anyone who interacts with our support services. By continuing to use the helo88 platform after the effective date of this policy, you are deemed to have read and agreed to the terms stated herein.
Helo88 collects several categories of personal data to enable us to provide a safe, seamless, and reliable service to all members. The following table summarises the types of data we collect and the reasons for doing so:
| Data Category | Example Information | Requirements |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number | Required (KYC) |
| Contact Information | Email address, phone number | Required |
| Financial Data | Bank account number, account holder name, transaction history | Required |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Usage Data | Gaming history, Login times, pages visited | Automatic |
| Communications | Live chat records, support emails, feedback | Where applicable |
We do not collect more data than is necessary for service purposes. All sensitive data such as identification numbers is stored in encrypted form and accessed only for identity verification purposes.
Helo88 collects your personal data through several transparent and controlled methods:
The personal data we collect is used for the following purposes, all of which are directly related to the delivery of helo88 services:
Helo88 will not use your data for purposes beyond the scope stated above without obtaining your consent first. You have the right to withdraw your consent at any time by contacting us.
Helo88 does not sell, transfer, or disclose your personal data to third parties except in the following limited circumstances:
In all data sharing situations above, helo88 ensures that recipients comply with data protection standards equal to or higher than those we apply ourselves.
Helo88 employs comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:
Your personal data is retained for as long as your account is active or as long as needed to provide services to you. Once an account is closed, we will retain your data for the period required by law — typically between 5 to 7 years — before it is securely deleted or anonymised.
Helo88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use several different types of cookies for various purposes:
You can control and manage cookies through your web browser settings. However, disabling essential cookies may affect the functionality and security of the platform.
As a helo88 member, you have certain rights regarding your personal data under Malaysia's PDPA. We fully respect and facilitate the exercise of these rights:
To submit any request related to the rights above, please contact our privacy team. We will process your request within 30 business days from the date of receipt, in accordance with Malaysia's PDPA requirements.
The helo88 platform is restricted to individuals aged 18 and above. We do not knowingly collect any personal data from children under the age of 18.
If we discover that personal data of a minor has been collected without proper age verification, we will immediately delete the information and close the relevant account. If you believe a minor has registered an account on our platform, please notify our support team immediately.
Helo88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or platform improvements. The "Last updated" date at the top of this document indicates when the latest version took effect.
For material and significant amendments that affect how we process your data, we will notify you via an in-platform notification or email at least 14 days before the changes take effect. Continued use of the helo88 platform after notice is given will be considered your acceptance of those amendments.
We encourage you to review this Privacy Policy periodically so you are always aware of how we protect your information. For your reference, previous versions of this Privacy Policy are available upon request from our team.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the helo88 privacy team is here to help.
Our team will respond to all privacy-related enquiries within 3 business days. For more complex cases such as data access or deletion requests, the processing period is up to 30 business days in accordance with legal requirements.
You may also visit the FAQ us for answers to common questions about privacy and account security, or refer to Terms and Conditions us for a full overview of the helo88 platform usage agreement.